FREQUENTLY ASKED QUESTIONS
A little moreclarity.
Our water, its origin and your order. Find answers to the questions we hear most often.
Is MORPHO water really from Costa Rica?
Yes. Our water is sourced from the Nicoya Peninsula of Costa Rica. At MORPHO, we believe in sharing our water with the world and doing so with environmentally sound practices.
What makes MORPHO’s location special?
MORPHO comes from the Nicoya Peninsula of Costa Rica. The region has been studied for the exceptional longevity of its inhabitants, including people who reach 100 years of age or more. Researchers examine everyday habits, social connections and the environment to better understand longevity.
What is the calcium content of MORPHO water?
MORPHO’s published product information lists 92.8 mg of calcium per can. For the analysis associated with your product, contact our team with the code printed on the bottom of your can.
Request your water quality reportWhat is the TDS level of MORPHO water?
MORPHO lists a TDS (Total Dissolved Solids) level of 268 ppm. TDS describes the amount of dissolved substances in the water, including minerals.
What minerals or additives are in MORPHO water?
MORPHO Still contains naturally occurring minerals, including calcium, magnesium and sodium. No minerals or flavorings are added to MORPHO Still.
To request the water quality report for your product, contact our team and include the code printed on the bottom of your can.
Request your water quality reportIs MORPHO water purified water?
MORPHO is natural spring water from Costa Rica. It travels through volcanic rock at its source and contains naturally occurring minerals.
Spring water and purified water describe different water categories. Purification methods and mineral content vary by product.
Why choose MORPHO water when I have tap water at home?
Water sources differ in mineral content and taste. MORPHO offers natural spring water from Costa Rica’s Nicoya Peninsula, with naturally occurring minerals and a crisp, clean finish, in a portable aluminum can.
If you would like to learn more about its composition, our team can help you obtain the water quality report for your product.
Ask our teamWhere can I buy MORPHO water?
You can order MORPHO Still directly through our online shop or choose Shop on Amazon on the product page. Select the number of cases, add them to your bag and complete your order through Shopify checkout. MORPHO Sparkling is coming soon; join the waiting list to hear when it becomes available.
Shop MORPHO StillCan I track my order?
Yes. Once your order has shipped, you’ll receive a confirmation email with tracking information. Simply follow the link in the email to track your delivery.
What is your return policy?
Because MORPHO water is a consumable product, we are unable to accept returns. However, if your order arrives damaged, incorrect or incomplete, please contact our Customer Care team and we’ll be happy to assist you.
Contact Customer CareHow do I modify or cancel my order once it’s been placed?
Orders are processed quickly, so we cannot guarantee that changes or cancellations can be made once an order has been placed. If you need to make a change, please contact our Customer Care team as soon as possible and we’ll do our best to assist you.
Contact Customer CareWhen will my order be shipped?
Once your order has been confirmed, it will be prepared for shipment. You’ll receive an email with tracking information as soon as your order is on its way. Delivery times may vary depending on your location.
Can I receive a refund if my order arrives damaged or incomplete?
Yes. If your order arrives damaged, incorrect or with items missing, please contact our Customer Care team with your order number and photos of the package and products received. Once reviewed, we’ll work with you to provide an appropriate replacement or refund.
Contact Customer CareStill have a question? We’d love to help.
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